This Privacy Policy describes how Matrimom Matrimonial Services ("Matrimom", "we", "our", "us") collects, uses, processes, stores, and protects your personal data when you access or use www.matrimom.com and related services.
We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (India), applicable Information Technology laws, and General Data Protection Regulation (GDPR) principles where applicable.
We may collect the following categories of personal data:
• Identity Information (Name, gender, date of birth, marital status)
• Contact Information (Email address, mobile number)
• Profile Information (Religion, community, education, occupation, preferences)
• Photographs and media uploads
• Location information (City, State, Country)
• Communication data (messages, interests sent/received)
• Payment information (processed securely via third-party gateways)
• Device and usage information (IP address, browser type, cookies, log data)
• Directly from you during registration or profile updates
• When you interact with other members
• Through cookies and tracking technologies
• Through customer support communication
• Via payment processing partners
We process personal data for:
• Providing matchmaking services
• Enabling communication between members
• Personalizing match recommendations
• Verifying accounts and preventing fraud
• Processing payments
• Sending notifications and updates
• Improving platform performance
• Legal compliance and dispute resolution
We process your data based on:
• Your explicit consent
• Performance of contractual obligations
• Legitimate interests (fraud prevention, security)
• Compliance with legal requirements
We do not sell personal data.
Data may be shared with:
• Other members (as per your profile visibility settings)
• Payment processors and financial institutions
• Cloud hosting and technical service providers
• Government or law enforcement authorities when legally required
By providing your mobile number, you consent to receive service-related communications via SMS, email, or WhatsApp regarding match alerts, account updates, and promotional offers (where permitted).
You may opt-out of promotional communications at any time.
We use cookies and similar technologies to:
• Maintain login sessions
• Improve user experience
• Analyze website traffic
• Enhance security
You may disable cookies through browser settings; however, some features may not function properly.
We retain personal data as long as your account remains active or as required by law. Inactive accounts may be archived or deleted after a reasonable period.
We implement technical and organizational safeguards including:
• Encrypted data transmission (HTTPS)
• Secure server infrastructure
• Access control mechanisms
• Fraud detection monitoring
• Regular security reviews
However, no online system can guarantee 100% security.
You have the right to:
• Access your personal data
• Correct inaccurate information
• Withdraw consent
• Request deletion of your account
• Restrict processing (where applicable)
• Lodge complaint with relevant Data Protection Authority
Matrimom does not knowingly collect personal data from individuals under 18 years of age.
If users access the platform from outside India, data may be processed and stored in India or other jurisdictions where our service providers operate.
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with revised effective date.
In compliance with the Digital Personal Data Protection Act, 2023 and applicable IT laws, the Grievance Officer details are as follows:
Name: [Grievance Officer Name]
Email: info@matrimom.com
Response Time: Within 30 days
Users may contact the Grievance Officer for concerns regarding personal data processing.
If you have questions regarding this Privacy Policy, please contact us at: info@matrimom.com
Last Updated: 2026
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